Frequently Asked Questions
Turkey. We carefully select the best manufacturers and production facilities to ensure each piece we carry meets our high-quality standards.
Our products are made from durable porcelain, designed to meet industrial-grade, restaurant-quality standards. They can withstand the demands of a busy professional kitchen while maintaining a smooth, elegant finish.
Not only are our plates 100% microwave and dishwasher safe, but they’re also designed to withstand multiple cycles in a busy commercial kitchen every day.
We have a warehouse that is not open to the public, but we’re happy to bring samples or arrange a private viewing by appointment.
Absolutely! We carry different designs and sizes. You can browse our full catalogue to see all the options, ideal if you’re ordering to place a larger order.
Of course! We’re happy to provide samples for testing to restaurants only. They’re free to try and need to be returned once you’re done.
We hold inventory in our Toronto warehouse, so in-stock items are typically delivered within 2–3 business days. If the quantities you need aren’t available and a custom order is required, lead time is approximately 8–10 weeks. Faster delivery options are also available for an additional cost.
The designs are digitally printed, creating vibrant patterns that won’t fade, so they stay durable even under the toughest restaurant use. Some collections also feature a hand-painted rim, adding that subtle artisanal touch.
All sales are final. In the rare event that an item arrives damaged or defective, please contact our team immediately, and we’ll provide a replacement right away.
We understand our products are fragile, and we take full responsibility for any damage during transit or shipping. Please contact us within 48 hours of delivery with clear images of the damage and the box condition, and we’ll provide an immediate replacement.
No.
For online orders, you can pay with credit card, Apple Pay, PayPal, or other digital payment options. For in-person or offline payments, we accept bank transfer, e-transfer for smaller amounts, or cheque. Please note, we don’t offer credit after sale.
You can place an order online, or for a more personalized experience, we encourage you to reach out to our team directly. We’re happy to guide you through the process and assist with any questions.
Yes! We offer custom logo or design requests, available on classic white pieces only. Please note that custom orders have a minimum order quantity (MOQ).
Absolutely! You can drop an email at contact@stallionhotelsupplies.com to schedule a call or meeting to discuss your requirements. Each email is personally monitored, so you’ll receive a direct response from our team.