Shipping policy

Order Processing

All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
Once your order is shipped, you’ll receive a confirmation email with tracking details so you can follow your package in real time.

Please note that processing times may be slightly longer during peak seasons, holidays, or promotional events. We appreciate your patience — every parcel is packed with great care to ensure your porcelain arrives safely.

Shipping Coverage

At this time, Stallion Tableware ships exclusively within Canada.
We do not offer international shipping.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your order weight, volume, and delivery location.
We primarily ship via trusted Canadian carriers such as UPS, FedEx, and Canada Post to ensure secure and reliable service.

Estimated delivery times:

  • Ontario & Quebec: 2–5 business days

  • Other provinces: 5–9 business days

  • Remote areas: 7–14 business days

Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

Fragile & Secure Packaging

Our porcelain pieces are individually inspected and carefully packed using premium protective materials to prevent damage during transit.
If your item arrives damaged or defective, please refer to our [Return & Refund Policy] and contact us within 48 hours of delivery with photos of the issue and packaging.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking updates to appear on the carrier’s website.

Address Accuracy

Please ensure your shipping address is correct at checkout. Stallion Tableware is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If an order is returned to us due to an incorrect address or failed delivery, re-shipping fees may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Stallion Tableware cannot be held responsible for lost or stolen shipments.
If your package is missing, please contact the carrier directly and email us at Contact@stallionhotelsupplies.com — we’ll do our best to assist you.

Questions or Concerns

If you have any questions about shipping, tracking, or delivery, please reach out to us at Contact@stallionhotelsupplies.com. Our team will be happy to help.